Impact of the quality of worklife on organizational. Quality of work life a multifaceted concept it means having a workenvironment where an employees activities become more important by implementing procedures or policies that make the work less routine and more rewarding for the employee there exists a relationship between q. Quality worklife quality healthcare collaborative qwqhc. The frustration, boredom and anger common to employees can be. The results found that career development was related to quality of work life o f emp loyee. Quality of work life and organizational performance ilo. Quality of work life refers to the level of happiness or dissatisfaction with ones career. Quality of work life meaning, definition, principles. The present era is an era of knowledge workers and the society in which we are living has come, to be known as knowledge society. A study on quality of work life among the employees. To find out the relationship between personal variables and factors affecting quality of work life.
The frustration, boredom and anger common to employees can be costly to both individuals and organisations. Quality of work life qwl has become one of the important issues in manufacturing. Quality of work life movement initially a loosely organized network of a few dozen academics in the early 1970s, the qwl movement had grown by the 1980s into an international grouping of trade union officials, personal managers and social scientist generally. Introduction the commitment of human resource is one of the predominant factors affecting the fortunes of an organisation. The intellectual pursuits have taken precedence over the physical efforts. They join organizations in their capacities to satisfy their economic, social and psychological needs. The basic objectives of quality circles are to develop and utilize human resources effectively, to develop quality products, improve the quality of work life and sharpen and utilize an individuals creative abilities. Kumuda tripathy a study on the worklife of bpo employees and the various human resource practices in a bpo a case study of convergys. To identify various factors affecting quality of work life of the employees in information technology companies. Some knowledge workers work for more than 60 hours a week.
Quality of work life and organizational performance. To examine the association between the performance and their satisfaction in a given quality of work life 4. Pdf study of quality of work life qwl researchgate. Productivity and performance of an organization have a very strong relationship with quality of employee work life. Human resource is the most strategic resource as no other resource can be fully utilized to generate income and wealth of a nation without the active involvement of this resource. Qwl refers to the favorableness or unfavorableness of a total job environment of the people. The quality of work life refers to all the organizational inputs that aim at the employees satisfaction and enhancing organizational effectiveness. Employee workplace performance is related to a set of. The policies and procedures established by an organization with the goal to enable. Whilst there has, for many years, been much research into job satisfaction 1. The policy objectives are formulated in terms of common indicators and measurable targets for employment and the social domain. Quality of work life qwl has become one of the important issues in manufacturing enterprises like epz and those outside of epz. Qwl is a comprehensive program designated to improve employee satisfaction. J500, 620, 630, 800, 810 1 b introduction it is not unusual nowadays to read in the newspapers or see on television that workers.
The main aim of this article is to compare the quality of life and quality of worklife balance among employees working in the public and private sectors of lithuania. In 1995, the university of pennsylvania took initiatives to broadly introduce the concept quality of work life to enhance faculty and staff opportunities for a constructive, productive, and positive work experience. The quality worklife indicators in nursing practice environments in ontario study was a provincewide research project that was designed to assess the feasibility, quality, and utility of collecting data on nursing worklife indicators for acute care, longterm care, complex continuing care, and homecare settings. A large number of publications by various authors reflect the interest in this grey area. Pdf a high quality of work life qwl is essential for organizations to continue to attract. A high quality of work life qwl is essential for organizations to continue to attract and retain employees. In any organization an employee has to adhere to the given quality of work life and play preformatted prescribed roles. Introduction the idea of quality of worklife has started to take root gradually within the special context of working conditions of industrialized societies towards the end of 1950s, and to focus on humanization of dimensions of work as well as improvement of working conditions for workers concentrating on the quality of the relationship.
In recent years the quality of work life qwl has become an important tool. Quality of work life, job performance, employee satisfaction, job security. The project has been undertaken in leo pole apparels at coimbatore. Pdf quality of life and quality of work life balance. Safe work environment, equitable wages, equal employment opportunities and opportunities for advancement. Scale development and validation devappa renuka swamy. A good work life balance is also what motivates an employee the most to perform well at his or job and also spend quality time with the family. Quality of nursing work life among nurses working in selected government and private hospitals in thiruvananthapuram ms. A study on quality of work life among employees open. Quality of nursing work life among nurses working in.
This survey has a series of questions that relate to your experiences as a working member of your organization. Good quality of worklife is necessary for an organization to attract and to retain skilled and talented employees. According to 14, this concept, as a whole, points to the quality of the relationship between the employees and the work conditions and it aims to. Introduction bpo is one of the fastest growing sectors of the ites industry sharma, 2004, further. Empirical evidence from dhaka export processing zone. There are different steps involved in the development of quality circles from getting started to problemsolving. Quality is the ability of a product or service to consistently meet or exceed customer expectations. They make it clear that this is an aspect they value in others, too. Objectives, areas of qwl the term quality of work life has appeared in research journal and press in usa only in 1970s. The primary goals of the quality of worklife module are to measure how work life and the work experience have changed since the earlier quality of employment surveys and to establish benchmarks for future surveys. Introduction quality of work life qwl can be defined as an. However, with the 2001 european employment strategy european commission, 2001 the issue of job quality and quality of working life has become an explicit goal, said to be at the heart of the european social model.
It is identify the quality of work life in leopole apparels for. Quality of working life is a term that had been used to describe the broader jobrelated experience an individual has. In order to survive in the competitive market because of liberalization, privatization and globalization and to minimize the attrition. Labour considered as an important factor of production compared to the other factors of production such as land and capital drucker, 1993. Quality of work life denotes all the organizational inputs which aim at the employees satisfaction and enhancing organizational effectiveness. Worklife balance introduction how many times have we heard stories of or seen on television about children waiting patiently for their daddies to arrive on time so that the birthday cake can. Quality of work life and organizational performance mdpi. The concept of quality of work life was first defined by 14 at the end of the 1960s to draw attention to the lack of quality of work life which was then the dominant theme at the workplace. In india, the concept of quality of work life seems to manifest itself in a variety of operational systems like workers participation, job enrichment, quality circle etc. Introduction the quality of work life qwl has assumed.
Organizations are continuously looking for new ways of doing. The data were collected in the month of jan 2014 feb 2014 scope of the study. Quality of work life has always gained attention of the researchers all time, as both the words quality and worklife are necessary in the world and share a greater value to the institution. The quality of work life qwl has assumed increasingly interest and importance in all the countries of the world. By time to time that quality of work life includes some other factors in it. The concept of quality is not apply to all goods and services created by human beings, but also for workplace where the employees were employed. Quality of work life is the existence of a certain set of. This case describes the beginning of a quality of work life project in which. The quality worklife quality healthcare collaborative qwqhc environmental scan report includes a summary of a series of recommendations for consideration by the collaborative working groups in general and specifically the knowledge exchange in research and leading practices working group, which is one. The manufacturing systems are changed by the introduction of new machines and. Quality of work life is the existence of a certain set of organizational conditions or practices. The project report is divided in various sections like introduction of the company, topic. In the global competitive era quality of work life of employees is important to attract and retain skilled and talented employees.
Quality of work life qwl is a fact that an individuals life cant be compartmentalised and any disturbance on the personal front will affect hisher professional life and viceversa. This definition frequently argues that a high quality of work life exists when democratic management practices are used, employees jobs are enriched, employees are treated with dignity and safe working conditions exist. A valuable quality of leadership is the ability to balance work and life. However companies should do the necessary due diligence and groundwork to. While there seems to be no agreed upon definition of quality of work life, it has been used as a construct which relates to the wellbeing of. Chapter 1 introduction to quality of work life this chapter serves as an introduction and provides the necessary theoretical framework for developing proper perspectives of the subject. Quality of work life qwl is a relatively new concept which is defined as the overall quality of an individuals working life. Quality of work life australian journal of business and. Questionnaires were administered to 429 wh itecollar wo rkers employed at five public service. Introduction the term worklife balance wlb was coined in 1986, although its usage in everyday language was being made for a number of years. Individuals establish a pattern for their personal life whether its being home for dinner four nights a week, attending choir practice, or being a part of their kids school activities. Dissatisfaction with working life affects the workers some time or another, regardless of position or status. In any organization an employee has to adhere to the given quality of work life and play pre. Relationship between quality of work life and work.
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